Fulfilment Update
23 days ago
– Tue, Oct 29, 2024 at 08:33:24 AM
Hi all, a mixed update for fulfilment this week.
Books have arrived at the UK warehouse, but the North American books were delayed at port due to the recent hurricanes in the US. Let me explain what this means for you and your rewards.
UK & EU Backers
UK & EU backers will start to receive their other books over the next few weeks. We had a slight delay in UK customs, but the books are now at the warehouse and being packed up.
Prior to sending out your rewards, Shipquest will send you an address verification email. You can update your shipping address via this email if you need to. This is likely to be this week or next week depending on your location - so please keep an eye out for email from @questgames.co.uk
North American Backers
The books left the printers and started their journey to the US in early October, but have been waiting at port in Rotterdam for shipping clearance due to backlogs in Florida from port closures caused by the recent hurricanes and port strikes. Today we finally got clearance and have been given a port date in Florida of 3rd December - which is much later than we had expected.
This means North American backers can expect their rewards in December 2024. We are sorry for this delay, but wanted to let you know as soon as we were made aware today.
We’ll keep you informed on any updates for the shipment, when it arrives in the US, and then the warehouse.
Customer Service
Myself, Morrus and Xin will always try to get back to you as quickly as possible.
We will keep you updated here on the Kickstarter page with updates each month. You can also message us directly here on Kickstarter via the messages, or you can email us directly to [email protected]
Next Fulfilment Wave! UK & EU
about 2 months ago
– Wed, Oct 02, 2024 at 07:48:57 AM
Print on demand orders were placed last month in September.
So Gate Pass Gazette Annual 2022, and/or the Captain Cobalt's Chart of Creation Poster Map willarrive separately and in advance of your other rewards.
UK & EU Fulfilment
As mentioned in our previous update, UK & EU backers will start to receive their other books rewards this month in October.
Books are due to arrive in the UK next week, and then (subject to customs) arrive in the warehouse the week after.
Ship Quest are on standby to send out your orders. You'll recieve an address verification email from them over the next few weeks. We'll do another quick update here to let you know exactly when to look out for it.
North American Backers
The plan was for the books to leave the warehouse and start their journey to the US next week, arriving end of October in the US.
Those following the news may already be aware of the US ports strike. This is the first complete shut down in 50 years, and has the potential to cause significant delays. We ship from Europe into Florida where our warehouse is based, and Florida ports are also affected.
We expect delays at port getting books to the warehouse due to this disruption. This is sadly out of our control. We are currently estimating November, but we will keep you updates each step of the way and let you know when to expect your rewards.
Australian & NZ Backers
Australian and New Zealand backers will receive their rewards in late October or November.
You will receive tracking information from VR Distribution regarding your specific order.
Customer Service
Myself, Morrus and Xin will always try to get back to you as quickly as possible.
We will keep you updated here on the Kickstarter page with updates each month. You can also message us directly here on Kickstarter via the messages, or you can email us directly to [email protected]
Fulfilment Starting for Captain Cobalt's Chart of Creation Maps
2 months ago
– Thu, Sep 12, 2024 at 05:07:40 AM
Print on Demand Orders Going Out!
Captain Cobalt's Chart of Creation Maps and The Gate Pass Gazette Annual 2022 are being printed on demand for this project.
So if you have the Gate Pass Gazette Annual 2022, and/or the Captain Cobalt's Chart of Creation Poster Map as part of your rewards, please note these will arrive separately to your other books.
Fulfilment Timeline
All backers will start to receive their print on demand rewards this month in September.
However, the printers have updated us this week with another delay. We are disappointed by this, and are discussing this with them. This means hardcover books will arrive at warehouses in October, not September like we originally arranged with them.
This means UK & EU backers will start to receive their other books rewards in October, and North American and Australian backers will receive their rewards in late October or early November.
We are sorry for this delay, but wanted to let you know as soon as we were made aware.
Customer Service
Myself, Morrus and Xin will always try to get back to you as quickly as possible.
We will keep you updated here on the Kickstarter page with updates each month. You can also message us directly here on Kickstarter via the messages, or you can email us directly to [email protected]
Shipping Delays - 2/3 weeks behind schedule
3 months ago
– Thu, Sep 05, 2024 at 06:38:44 AM
Books at the Factory
To keep you updated, we are currently about 2/3 weeks behind schedule due to delays in manufacturing. We've had a change in project manager at the factory, and this has slowed down the final checks and approval process when printing.
So books are currently at the factory, and due to arrive at the warehouse in the next few weeks.
Fulfilment Timeline
So what does this mean for getting you your rewards?
UK & EU backers will start to receive their rewards nearer the end of September, and North American and Australian backers will receive their rewards at the end of October.
Address Verification from Warehouses
You will be sent an address verification email from our US warehouse (Quartermaster Logistics) or our UK warehouse (Games Quest) prior to sending out your rewards. There will be a link in that email where you can update your address if you need to.
We will do an update here on Kickstarter letting you know exactly when the address verification emails will be sent, this will be sometime in late September or early October depending on your location.
Customer Service
Myself, Morrus and Xin will always try to get back to you as quickly as possible.
We will keep you updated here on the Kickstarter page with updates each month. You can also message us directly here on Kickstarter via the messages, or you can email us directly to [email protected]
Shipping From Warehouses This Month
4 months ago
– Mon, Aug 05, 2024 at 04:10:38 AM
Just a quick update to confirm that we are on track to start sending your rewards in September 2024 as originally estimated on the Kickstarter.
It looks as though UK & EU backers will receive their rewards nearer the beginning of September, and North American and Australian backers will receive their rewards at the end of September or early October. (This is due to shipping time from factory to warehouses, as we are manufacturing in Europe).
Fulfilment Timeline
The manufacturing stage of proofing files etc. has been taking place throughout July. We always pad extra time into our schedule to allow for this, so we are still on track.
We expect shipping from factory to warehouses this month in August, we are confirming the exact date with our manufacturer.
Books should arrive at warehouses in August, and we will then send out to backers throughout September.
Customer Service
Myself, Morrus and Xin will always try to get back to you as quickly as possible.
We will keep you updated here on the Kickstarter page with updates each month. You can also message us directly here on Kickstarter via the messages, or you can email us directly to [email protected]
