How do I contact EN Publishing with any issues or questions?
Myself, Morrus and Xin at EN Publishing will always try to get back to you as quickly as possible. We will keep you updated on the Kickstarter page with updates and in the comments. You can also message us directly on Kickstarter via the messages, or you can email us directly to [email protected]
Last updated: April 02, 2024 04:34
When will I receive my rewards?
We expect your books to be with you by September 2024.
Your PDF copies are already in your Kickstarter inbox!
Last updated: May 20, 2024 12:58
When will my card be charged?
Cards will be charged 14th June 2024 when we lock your orders.
Last updated: May 20, 2024 12:59
What if I need to change my address?
Prior to shipping, our warehouse will email you an address confirmation. You can use the link in this email to update your address should you need to. We will do a Kickstarter update to let you know the date for when to expect this email. We expect this to be in late July or August 2024.
Last updated: May 20, 2024 12:59
Current Estimated Shipping Date: September 2024
Last Updated At: 05/16/24 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.